ITIL Class and Exam for less than $500? YES! REALLY! (Updated for 2018)

ITIL Foundation Training typically costs in the neighborhood of $1000-$1200 per person, whether it’s delivered in a classroom in person, or live online. Some people don’t have that kind of money laying around, but they need the ITIL Foundation certification! What’s a techie to do?

The good news is that taking training through pre-recorded videos costs less than live training; however, the trade-off is that you don’t have access to an instructor. But the good news is that my training videos and the workbook and study guide are almost identical to the ones my “in-person” students get. These materials are very complete, and contain everything you will need to self-study, learn new skills and earn a new certification, too!

And with a handy coupon from my publisher (“KNAPP60″), you can save 60% on my ITIL Foundation Exam LiveLesson videos at ! The videos are normally $239.99, and are now only $96.00 with that coupon!

Welcome to Jill’s Handy DIY ITIL Training and Exam Guide — updated for 2018!

I know this is long, but this is a DIY Guide! Please read it carefully. :)

You need four things to be able to take an ITIL Foundation Certification Class on your own: The Videos, The Workbook, and the Study Guide… and then you’ll need to take the Exam. I will walk you through each piece below.


My ITIL Foundation Exam LiveLessons videos are available in two places online: directly from my publisher which is for $239.99 (use coupon “KNAPP60″ for 60% off!). It is also available on SafariBooksOnline, but I don’t know how much it costs there, since they’re just a reseller. If you already happen to have a SafariBooksOnline account, then it might make sense to watch the videos there. But if you don’t, definitely watch them at so you can use the discount code. (Please note: I have no control over these prices.)

NOTE: MAKE SURE YOU ARE WATCHING THE CORRECT VIDEOS! I have two different ITIL Foundation video classes out there… one is old and out of date, and one is the current one. The out of date product is called “ITIL V3 Foundation Exam Video Mentor.” YOU DO NOT WANT THAT ONE. It won’t help you pass the exam… it’s like using a Windows XP manual to pass a Windows 10 exam. The name of the videos you want is “ITIL Foundation Exam LiveLessons.” (I have no idea why my publisher still sells the old edition. I keep asking them to take it down. Oh well.)


2) THE WORKBOOK (comes with two official sample exams!):

You will follow along in this workbook as you watch the videos. This workbook is just like the workbook you would receive if you were taking my class in person. So many training organizations just offer a workbook with images of the slides and no explanations underneath them… not my workbook! This workbook contains all of the presentation slides, a ton of notes explaining each slide in detail, exam pointers, an official ITIL glossary and acronym list, a list of links for you to use after class to learn more or to continue your studies, and two official ITIL sample exams with answer keys and answer rationales that are very, very close to the real exam, room for your notes, tips for remembering many concepts, and more! It’s 450 pages, and meant not only to be used while you take the video class, but also to be used as a reference resource after class.

The workbook has several prices, depending on what format you’d like it in:

Workbook prices:
[] If you would like to have a physical, printed, full-color version shipped to you in the US, it costs $179.99, plus shipping. It has cardstock tabs separating each section, is printed on 100% recycled paper, and is also fully recyclable right down to the binding. Order it through my online store.

[] If you would prefer the physical, printed, black-and-white version shipped to you in the US, it costs $89.99, plus shipping. It has cardstock tabs separating each section, is printed on 100% recycled paper, and is also fully recyclable right down to the binding. Order it through my online store.

[] If you prefer to work from an electronic (PDF) copy of the workbook so you can print it yourself (or perhaps you just prefer working from a screen), that costs $89.99 (PDF copies are full-color by default). Order it by sending me an email (“materials at”). I will send you a secure, electronic invoice, and once you pay it online, I will send you a download link to your materials that will be watermarked with your name and email address to show it is licensed to you. (Note: The workbook is VERY large (450 pages), so if you have access to a good (preferably color) printer at work, I would print it there, double-sided, and put it in a 3-ring binder.)



The Study Guide is the most important thing you can purchase (other than my videos) to help you pass the exam. It is meant to be used AFTER you take the class to solidify the definitions, processes, stages, models, etc. into your memory. It won’t make much sense if you look at it before you watch the videos, since it doesn’t provide any context; so use it as an “exam-cram” tool. This study guide takes every single exam topic and shrinks it down to tiny bite-sized chunks, and arranges them by lifecycle stage. The most popular exam topics are highlighted for you, so you know to study those topics a little bit more. This study guide has helped so many people, and it is the key to success! :)

Study Guide prices:
The study guide comes in several versions:
[] The plain version is $20.00.
[] The highlighted version that has the most popular exam topics highlighted for you is $25.00.

The Study Guide also comes in two paper sizes; legal size paper (8.5″ x 14″), or regular letter/A4 sized paper (8.5″ x 11″). They both contain the same exact information; except the legal-size paper version is six pages long,
and the letter/A4-sized paper is 10 pages long because the pages are smaller. (Paper size does not impact price.) I kinda prefer the legal-sized ones because there are six video sections, and it’s nice to have one page per video section. But not everyone has legal-sized paper laying around, which is why I also offer it in a letter-size format. Just let me know which version you want.

If you’d like to buy an electronic (PDF) copy of the study guide and have it emailed to you, you can simply send me an email (use “materials at”). I will email you a secure, electronic invoice, and once you pay it online, I will send you a download link to your materials. When you email me, please let me know if you’d like the 6-page legal-size version, or the 10-page letter/A4 version.



After you’ve watched the videos, studied hard, taken the two sample tests in the workbook, and you feel like you’re ready to take the exam, it’s time to schedule your exam! You can take it one of two ways:
Take the exam online from home or work, as long as you have a computer with a webcam… or you can take it at a Pearson-VUE Testing Center location.

Yes, it’s true– you can actually take the ITIL Foundation exam online, as long as you have a computer with an internet connection AND a webcam. The webcam is used to an exam supervisor can watch you take the exam to ensure you aren’t using any notes, etc.

In 2018, PeopleCert is the only Exam Institute providing ITIL exams, so simply head to PeopleCert’s website and follow their directions online for booking and taking the exam online. The official name of the exam is “ITIL Foundation Certificate in IT Service Management,” so make sure you choose that exam.

If you don’t want to take the exam using your own computer (or if you don’t own a webcam), then you can actually go to a Pearson Vue Testing Center to take the exam in person, similar to how you’d do a Microsoft or Cisco certification exam. Click here to find a Pearson Vue test center near you. Once you’re on Pearson Vue’s website, do a search for “PeopleCert” since they are the company that creates and grades the ITIL exams. The official name of the exam you’ll be taking however is “ITIL Foundation Certificate in IT Service Management,” so make sure you choose that exam from the drop-down list after you choose PeopleCert. As of this writing, the exam costs around $280… but please note that the exam prices fluctuate.

THAT’S IT! Now let’s recap…

So, you can earn your ITIL Foundation Certification for around $500! HOW?

$89.99 for the PDF workbook (or $179.99 for the full-color version shipped to you)
$25.00 for the study guide
$280.00 (roughly) for the exam
$96.00 for the videos with the KNAPP60 coupon at
$490.99 — that’s quite a deal! (or $580.99 with the full-color workbook shipped to you — still quite a deal!)

I hope this is helpful and explains everything for you. I know this is a ton of material, but I truly believe my online videos offer the most energetic, helpful instruction of ITIL, using real-world examples.

I wish you the best of luck!

Happy studying, and happy test-taking! Let me know how you did!

My best,


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