Accredited ITIL® Training

Knapp I.T., Inc. provides Accredited ITIL 2011 training from Foundation through Expert. For the past 18 months, Knapp I.T.’s ITIL Foundation students have enjoyed a near-perfect pass rate. This is not a guarantee of course, just a happy fact.

We believe our students are successful because our instructors motivate them to work hard. Passing ITIL exams isn’t easy; students must study and commit a lot of information to memory in a short period of time. Our instructors make it fun and do-able through a fun and interactive teaching style, mnemonic phrases, real-world examples, and visual aids.

In addition to our standard-issue 3 or 3.5-day ITIL Foundation courses, we can also customize classes to your specific needs:

  • Need a Foundation class with extra emphasis on Change Management? No problem!
  • Need a class with a focus on customer and user satisfaction and Service Desk quality?  We can do that.
  • Would your executives and decisionmakers like a session on what ITIL is and why it is beneficial? Let us take care of that for you.
  • Have some challenging employees who need to be poked with The Pointy ITIL Stick?  Glad to oblige.
  • Need something you don’t see here?  Just ask!  Creating customized classes (and accompanying courseware) is something we do really well.
  • Are you a training company that needs a turn-key ITIL training solution that handles courseware, the instructor, and exams? We do that. We’ll even add your logo to our courseware.

    For a list of ITIL classes we offer as well as course outlines, please choose from the “Accredited ITIL Training” drop-down menu above. Or, feel free to download this handy .pdf which explains a bit about the history of ITIL, what ITIL V3 classes are available, as well as the prerequisites.

    For our ITIL 4 Foundation training class description and course outline, please click here.

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