Knapp I.T., Inc. provides Accredited ITIL 2011 training from Foundation through Expert. For the past 18 months, Knapp I.T.’s ITIL Foundation students have enjoyed a near-perfect pass rate. This is not a guarantee of course, just a happy fact.
We believe our students are successful because our instructors motivate them to work hard. Passing ITIL exams isn’t easy; students must study and commit a lot of information to memory in a short period of time. Our instructors make it fun and do-able through a fun and interactive teaching style, mnemonic phrases, real-world examples, and visual aids.
In addition to our standard-issue 3 or 3.5-day ITIL Foundation courses, we can also customize classes to your specific needs:
- Need a Foundation class with extra emphasis on Change Management? No problem!
- Need a class with a focus on customer and user satisfaction and Service Desk quality? We can do that.
- Would your executives and decisionmakers like a session on what ITIL is and why it is beneficial? Let us take care of that for you.
- Have some challenging employees who need to be poked with The Pointy ITIL Stick? Glad to oblige.
- Need something you don’t see here? Just ask! Creating customized classes (and accompanying courseware) is something we do really well.
- Are you a training company that needs a turn-key ITIL training solution that handles courseware, the instructor, and exams? We do that. We’ll even add your logo to our courseware.
For a list of classes we offer as well as course outlines, please choose from the “Accredited ITIL Training” drop-down menu above. Or, feel free to download this handy .pdf which explains a bit about the history of ITIL, what classes are available, as well as the prerequisites.
