Freelance ITIL® Training

Jill Knapp of Knapp I.T., Inc. is a freelance instructor with a degree in Education. A lifelong teacher who is also the daughter of a lifelong celebrated educator, Jill has been teaching ITIL since the ITIL V2 days. In her off-time, she also teaches music and voice.

Are you an ATO? Have more classes than you can handle? Need a freelance accredited ITIL trainer who will knock it out of the park for your company? You’ve come to the right place. Jill can deliver virtually any ITIL V3 class from Foundation through all Intermediate classes, and starting in 2019 she is also certified to teach ITIL 4 Foundation.

For the past 18 months, Knapp I.T.’s ITIL Foundation students have enjoyed a near-perfect pass rate. This is not a guarantee of course, just a happy fact. We believe our students are successful because we motivate students to work hard. Passing an ITIL exam isn’t easy; students must study and commit a lot of information to memory in a short period of time. We make it fun and do-able through a fun and interactive teaching style, mnemonic phrases, discussions, exercises, real-world examples, and visual aids.

In addition to our standard-issue 3 or 3.5-day ITIL Foundation courses, we can also customize classes to your specific needs:

  • Need a Foundation class with extra emphasis on Change Management? No problem!
  • Need a class with a focus on customer and user satisfaction and Service Desk quality?  We can do that.
  • Would your executives and decisionmakers like a session on what ITIL is and why it is beneficial? Let us take care of that for you.
  • Have some challenging employees who need to be poked with The Pointy ITIL Stick?  Glad to oblige.
  • Need something you don’t see here?  Just ask!  Creating customized classes (and accompanying courseware) is something we do really well.

For the latest list of ITIL classes Jill can teach (or for referrals to other great freelance instructors we love and trust), feel free to drop us a line at info [at]

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