Five-day ITIL® V3 “Foundation Plus” Training

Are you wasting your training dollars on boot camps?

As the scope of the IT Infrastructure Library® (ITIL®) expands, more material gets packed into a three-day certification class. Unfortunately, this only leaves time for instructors to cover what is on the exam without much room in the schedule for practical application, meaningful discussion, or tying ITIL to real-world situations. Students may earn a certification, but what have they truly learned in three days?

Knapp I.T.’s unique five-day approach creates a partnership between your organization and ours, providing your company a dedicated trainer/consultant, exercises which lead students to understand how applying ITIL practices can enable their organization, and provides students the necessary breathing room to actually absorb the material, use the vocabulary, and apply it to their workplace.

In this five-day approach, students attend a kick-off session with your organization’s leadership, setting the tone of the course, followed by four days of classroom training. Training concludes with the ITIL Foundation certification exam, and a post-exam “real world application” session. Download the course outline for this exclusive course here.

The ITIL® Foundation Course introduces participants to the phases and supporting processes and functions of the service-lifecycle approach to IT Service Management according to the ITIL® framework of best practices. There are no prerequisites, except at least 1 year experience working working in an IT environment.

The IT Infrastructure Library® (more commonly referred to as “ITIL”) is centered around five books published by The Cabinet Office: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Taking an ITIL Foundation course is like getting the Readers Digest™ of these volumes in a presentation format. This three-and-a-half day (26 hours total) course provides an awareness-level understanding of ITIL concepts though lecture, presentation, and discussion. The 28 ITIL processes and four functions are described, as well as their goals, objectives, benefits, roles, and interdependencies.

“Foundation Plus” Objectives:
All of the typical objectives of a regular ITIL V3 Foundation course, plus:
1. Map various ITIL roles to your workplace’s personnel to bring the material to life
2. Understand your organization’s ITIL path
3. Understand where various students and co-workers fit in with the ITIL framework
4. Discuss IT challenges unique to your company, and how ITIL can potentially address them
5. Allow ITIL Foundation students to understand why they are taking training, why their leadership thinks it’s important, and all the work that has been done so far
6. To build momentum around the ITIL/ITSM framework

Download the course outline for this exclusive course here.

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