ITIL® Intermediate Classes

ITIL Certification Scheme


There are two flavors of intermediate-level classes: the lifecycle stream (shown in blue on the left side of the diagram above) and the capability stream (shown in green on the right side of the diagram above). Both intermediate streams assess an individual’s comprehension of the concepts of ITIL, however, only the Capability stream classes offer hands-on implementation exercises.

Two prerequisites must be satisfied before a student may take an ITIL Intermediate class. Please ensure your students have satisfied these requirements before they register for an Intermediate-level class:

  • Students must hold a valid ITIL Foundation certification from ITIL V3 or later. Students must provide a copy of their ITIL Foundation Certification when registering for an Intermediate class.
  • Students are strongly encouraged to purchase and bring to class a copy of the 2011 edition of the core ITIL book(s) relevant to the class they are taking (see course descriptions below). We can include a copy of the relevant core book as part of the class materials, or if you prefer, you may purchase the core ITIL books on your own, directly from the publisher via this link: http://www.itil-officialsite.com/Publications/Core.aspx.  PDF or hard copies are both acceptable for use during class; however, students may not share books for class.

Intermediate Lifecycle Stream:

With each course focused on only one core ITIL book, each class lasts 3.5 days with the exam being given on the last day of class. The focus of these classes is to guide students through a deep dive of the relevant ITIL core book, including coverage of the principles, processes and related activities involved in that lifecycle stage. Passing each exam earns students three (3) ITIL credits towards their ITIL Expert certification. These classes are heavy in theory and almost exclusively lecture and memorization. Typical Audience is made up of IT professionals wishing to teach or consult on these topics. (IT professionals seeking to implement these processes and manage them at work should take the Intermediate Capability classes in the next section instead.) For the best chance at passing the (90-minute, 8-question, multiple choice with weighted-answers) exam, students are expected to put in at least nine (9) hours of self-study outside of class.

  • ITIL Intermediate Lifecycle: Service Strategy. Students will need to bring their own copy of ITIL Service Strategy (2011 Edition) with them to class. 5 days.
  • ITIL Intermediate Lifecycle: Service Design. Students will need to bring their own copy of ITIL Service Design (2011 Edition) with them to class. 5 days.
  • ITIL Intermediate Lifecycle: Service Transition. Students will need to bring their own copy of ITIL Service Transition (2011 Edition) with them to class. 5 days.
  • ITIL Intermediate Lifecycle: Service Operation. Students will need to bring their own copy of ITIL Service Operation (2011 Edition) with them to class. 5 days.
  • ITIL Intermediate Lifecycle: Continual Service Improvement. Students will need to bring their own copy of ITIL Continual Service Improvement (2011 Edition) with them to class. 5 days.

 

Intermediate Capability Stream:

Classes in this stream focus on teaching detailed implementation, operational management, and continual improvement of clustered ITIL processes. These Intermediate Capability courses offer many interactive, hands-on exercises, and are similar to the “ITIL Practitioner” classes from the ITIL V2 world. Each class lasts five days and passing the exam earns students four (4) ITIL credits towards their ITIL Expert certification. (For students with ITIL V2 background, these classes are similar to the old ITIL V2 Clustered Practitioner courses; experiential learning with lots of hands-on guided exercises.) For the best chance at passing the (90-minute, 8-question, multiple choice with weighted-answers) exam, students are expected to put in at least twelve (12) hours of self-study outside of class.

  • ITIL Intermediate Capability: Planning, Protection and Optimization (“PPO”). This course covers Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management, and Design Coordination. Students will need to bring their own copy of ITIL Service Strategy (2011 Edition) and ITIL Service Design (2011 Edition) with them to class. 5 Days.
  • ITIL Intermediate Capability: Service Offerings and Agreements (“SOA”). This course covers Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management and Financial Management. Students will need to bring their own copy of ITIL Service Strategy (2011 Edition) and ITIL Service Design (2011 Edition) with them to class. 5 Days.
  • ITIL Intermediate Capability: Release, Control and Validation(“RCV”). This course covers Change Management, Release & Deployment Management, Service Validation & Testing, Transition Planning & Support, Service Asset & Configuration Management, Knowledge Management, Request Fulfillment, and Change Evaluation. Students will need to bring their own copy of ITIL Service Transition (2011 Edition) with them to class. 5 Days.
  • ITIL Intermediate Capability: Operational Support and Analysis (“OSA”). This course covers Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the Service Desk, Technical Management, IT Operations Management, and Application Management functions, as well as analyzing measurement methods and metrics. Students will need to bring their own copy of ITIL Service Operation (2011 Edition) with them to class. 5 Days.

Detailed course syllabi for all of the Intermediate classes listed above may be downloaded from the official ITIL site.

Logistics:

  • A minimum of 6 students is required to run an Intermediate class, with a maximum of 15 students.
  • These classes are INTENSE. Students will spend full days in class, and will need to read (not skim!) at least 3 hours per night, plus homework. Schedule class during a week when your company (and your family) doesn’t have a lot going on. You will need to be as free from distractions as possible.
  • If you come from the ITIL V2 world and remember the “ITIL Practitioner” classes, you are probably looking to take the ITIL Intermediate Capability classes; these are similar in style.

Interested in learning more? Please drop us a line at training@knapp-it.com!

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