ITIL® One Day Executive Overview

The target audience for our One-Day ITIL® Overview includes IT Executives, Senior IT Managers, IT supervisors, key stakeholders from the business, or sales executives who need a broad ITIL® overview but do not have time to devote to longer training sessions. There is no exam associated with this workshop.

Highlights include a general introduction to IT Service Management as a concept and a practice, ITIL’s Service Lifecycle approach, and an overview of the most popular processes. Benefits of an ITIL-based approach to IT Service Management and how these contribute to meeting IT and business objectives are illustrated. ITIL® process interrelations, key terms, the challenges of implementing ITIL are also discussed. A 30-45 minute Q & A session is included within this presentation.
Sessions can be offered on half-day or full-day classes, at either your location or offsite.

The One-day Overview can be customized to your audience. Need a presentation for your sales team? Need a business justification pep talk? Need to educate your Service Desk on new vocabulary? Need to win a contract that requires your organization to be familiar with ITIL? We can help! Please contact us to discuss your requirements, and we can make it happen.

Download the .pdf for the One-Day Overview here.


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