Video Mentor

The book I wrote on ITIL V3 is now outdated. Read below for more information.

In 2009, I wrote a book called ITIL V3 Foundation Exam Video Mentor which was published by Pearson IT Certification in early 2010. It is a combined book and DVD set which contains hours of instructor-led presentations providing both foundational reinforcement of exam topics as well as exam preparation tips and sample questions based on the ITIL V3 exam syllabus that was current at the time of publication.

In July of 2011, ITIL V3 was replaced with a newer version called “ITIL 2011″ which is slightly different than ITIL V3. All exams as of January 1, 2012 are based on this new ITIL 2011 material. Since my book/DVD set was published back in 2010, it naturally doesn’t include this new ITIL 2011 material, since that would require a time machine. :) 

Though the book is still available for purchase directly from the publisher as well as from booksellers like Amazon, the book/DVD set is outdated and does not provide you all of the information necessary to pass the current exams. If you’re looking for a fun, easy-to-watch video to give you a nice ITIL overview, then definitely grab it! But if you are thinking about buying this book to use to study for an exam, don’t do it. That would be like buying a book on Windows Vista to learn about Windows 7… they’re close, but not close enough. :)

When ITIL 2011 was released, I was originally hoping to upload supplemental chapters here to my website as a bridge between ITIL V3 and ITIL 2011, however, I am unable to do so due to contract with my publisher, Pearson IT Certification. It was a nice idea, but unfortunately I can’t do it. :(


The good news is that there aren’t that many differences between ITIL V3 and ITIL 2011… it’s nothing like the HUGE difference between ITIL V2 and V3, for example. So if you’re looking for a nice overview of ITIL that will make you smarter on the job, then ITIL V3 Foundation Exam Video Mentor will still provide you plenty of value since the basics are still the same. (If you are looking for the promised extra sample exam questions that I mentioned in the book Click here, m’dear. You’ll need the password from the book to view it. Again, these “promised extra sample exam questions” are based on the old 2007-2010 exams, not the new ones.)

The bad news is that ITIL V3 Foundation Exam Video Mentor will not provide you all of the information necessary to pass the current versions of the exams.

I should also mention that I have asked Pearson IT Certification (my publisher) to stop selling the book because it’s outdated… however, Pearson believes the book still is helpful for people looking for a background on ITIL, so they are continuing to sell it. As far as I know, Pearson doesn’t have any plans to publish an updated ITIL 2011 version, but I don’t know for sure because I’m not a Pearson employee.

What you can do next…

  • You can also contact Pearson IT Certification and ask if they have any plans of publishing an updated version. I’m not a Pearson employee, so it is possible they have resources or options that I’m not aware of!
  • If you’re looking for a book to use to study for the exam and you’ve already purchased my book, try returning it. Make sure that whatever you buy explicitly says “ITIL 2011.”
  • If you can’t (or don’t want to ) return the book but you still want to take the exam, you’ll need to supplement the book with the new ITIL 2011 information. A simple Google search for “Differences between ITIL V3 and ITIL 2011″ will yield plenty of options for how you can bridge the gap between ITIL V3 and ITIL 2011. I also suggest digging around YouTube since other companies and instructors have uploaded videos there on the subject.

    I wish you the best of luck, and thanks again for your interest in my book!