Comments on: ITIL 2011 Foundation Exam Live Lessons is live!

By: Jill Knapp

Jill Knapp — Mon, 18 Apr 2016 14:57:13 +0000

Congratulations, Mark! That’s a good score, especially considering that the exams have changed and gotten a LOT harder as of January 1 2016! They are now asking some new things that we didn’t even cover in the videos (they’re only covered in the six-page study guide)… so you did an extra-great job!

Congrats on your shiny-new cert and thank you for your kind words! GREAT job!!

By: Mark

Mark — Mon, 18 Apr 2016 14:14:41 +0000

Hello Jill,
I would just like to state that having followed your ITIL 2011 Foundation Exam Lessons on Safari Books online.
I took the exam at the beginning of April this year and passed with 78%.
Your down to earth explanations helped me to understand ITIL speak.
I am now studying for a Software Asset Management certification which is only made possible by your great teaching skills.

Thank you.

Mark

By: Jill Knapp

Jill Knapp — Fri, 08 Jan 2016 03:32:45 +0000

Hi Craig!
Aw, thanks a bunch for your kudos re: my videos. It makes me super-happy to know they worked for you and that it didn’t put you to sleep in 20 minutes like some other video series can. You’re right; ITIL can be pretty dry stuff.

Unfortunately, I don’t offer anything like this for the Intermediate level, because the ITIL rules don’t allow for it. Foundation is the only level where you could self-study, and watching my videos simply counts as “self-study” since it’s not official classroom training (or online real-time training). Intermediate classes have to be done in person, or in a live online classroom environment. So nope, I wish I could, but I can’t. :-(

I hope your kitchen came out great, and that you didn’t wind up writing “SLAs, OLAs, and UCs” subliminally on your walls. ;-)

Congrats on passing the test! Woot woot!

Jill

By: Jill Knapp

Jill Knapp — Fri, 08 Jan 2016 03:28:01 +0000

Hi there, Ahmad!
Thank you so much for your kind words, and WHOA! Congratulations on a fabulous score! You really knocked it out of the park!
I had a good time making the videos, and it makes me so happy that my videos were helpful for you.

Best of luck as you continue your ITIL journey!
Jill

By: Craig Fender

Craig Fender — Thu, 07 Jan 2016 16:13:49 +0000

I really enjoyed your live lessons on the foundation course. You’re a great presenter and engaging which is truly a challenge with a topic that, in lesser hands, could be a very dry topic. I watched your videos while painting my kitchen, took the practice exams and was able to pass the test with flying colors.

Do you offer something similar for Intermediate ?

By: Ahmad

Ahmad — Thu, 07 Jan 2016 15:28:57 +0000

Hi Jill,

I saw the training video it was amazing. I passed the exam and I got 97%.

The way that you pass the idea is fantastic :) and reflect the actual experience that you have.simply, you are aware of what you are saying.

Again thanks a lot.

By: Jill Knapp

Jill Knapp — Wed, 02 Dec 2015 08:00:20 +0000

Hi, Hussain!
Thank you so much for your kind words; I truly appreciate it! There’s no place online for people to write reviews of the product, so I’m never sure how people are liking it unless they write… so thank you!

I’ve got good news: The downloads have been available for a while now, so go check ’em out! Some are free, and some cost a few bucks, so hopefully you’ll find something that will help you out.

Here’s the link: http://knapp-it.com/livelessons/

Enjoy! And thanks again!

–Jill

By: Hussain

Hussain — Wed, 02 Dec 2015 06:28:55 +0000

Hello Jill,
You are really so amazing, this is the best course I have attended ever.
May be this is the first time that I bought something which worth more than it cost.

I can’t explain how wonderful your way in transferring knowledge, I know it is not an easy job, thank you very much.

However I am still waiting for Downloadable slides as I stopped shooting the screens after seeing your advertisement.:)

Bye and Wish you all the best.
Hussain – Bahrain.

By: Jill Knapp

Jill Knapp — Thu, 22 Oct 2015 16:07:48 +0000

Hi there!
Thanks so much for your feedback; I’m so happy you’re enjoying this updated version. I was happy when Pearson told me they moved away from the invisible-voice-over-Powerpoints format and over to a face-on-screen format. The bad news is that you have to look at my goofy face, but the good news is hopefully it keeps you more awake. :)

ITIL LiveLessons downloads will (hopefully) launch this weekend! Sorry it’s taken so long; it’s been completely out of my control. We’ve been having trouble setting up the store that people will use to purchase the workbooks. We’re hoping to have it hacked out tomorrow for a launch this weekend.

I get emails and tweets every day about it, and I’m thrilled people want them!

I want them available as much as you all do, trust me. :)

By: Ademola

Ademola — Wed, 21 Oct 2015 14:47:21 +0000

Hello Jill,

Trust this meets you well.

I would like to comment that the video series was much better than the ITIL V3 Series as these had your face and expressions that made it all interesting. I was using the ITIL V3 series on safari before I noticed the new addition and I found that more engaging and would like to appreciate the extra effort you put in the new series for some of us that series of power points tends to make us sleep. I am scheduling my exam soon for November and was wondering if there is anyluck having the downloadables sooner before then so I can have an extra shoulder to climb on when I face the giant.

Thanks once again for the effort.

Regards