ITIL 2011 Foundation LiveLessons

IMPORTANT: As of 2022, This “ITIL Foundation LiveLessons” video suite is outdated; it will not help you pass the latest ITIL Foundation exams. My videos are for the prior version of ITIL (ITIL V3/2011), but that version of ITIL has reached end of life. The current version of ITIL is called ITIL 4, and I do not have a video product for ITIL 4.

You may certainly use those videos to learn more about the prior version of ITIL (it’s still very practical information), but the videos will not help you pass the official certification exam.

APRIL, 2016: Folks, I’m excited to announce that my newest ITIL training product, ITIL 2011 Foundation Exam LiveLessons is now available at Pearson IT Certification and on Safari Books Online. I’m beyond excited! I worked very hard to create a product that explains the ITIL Foundation material in an accessible, interesting, and (dare I say) FUN way. I had a blast recording these videos at Pearson’s way-cool studios in San Francisco in April 2015. (Hi, Pete!)

This video product contains over 16 hours of streaming lessons which explain the most popular ITIL Foundation exam topics, in an easy to understand and engaging way.

The closest you can get to having me in the classroom teaching you live and in-person is the one-two punch of watching these videos and using the accompanying workbook (sold separately). These videos capture my training schpiel as if I was in a classroom (whiteboards and all!), and the workbook sold below is almost the same exact one my students get in my classes… over 400 pages of ITIL goodness, containing all of the presentation slides (plus lots of bonus slides to cover the new 2016 material!), copious notes under each slide giving even more information than what’s said in the videos, plus two full sample exams, and still even more sample questions peppered throughout the material. You’ll have so much practice taking the exam questions, learning how to pick them apart and jump to the correct answer. I want you to pass your exam, and I give you the tools you need to knock it out of the park!

I designed these videos for people who took the self-study route and wanted some clarification and reinforcement of ITIL exam topics from an actual person, or for people who attended classroom training and wanted additional examples.

If you bought my previous (now outdated!) VideoMentor product from 2009 called (ITIL V3 Foundation Exam Video Mentor), you’ll remember that it was a combo book + DVD set, but this new ITIL Foundation LiveLessons product is consists of videos ONLY. Although these LiveLessons videos give you everything you need, they do require you to take notes by hand (or even take screen shots), which can be annoying for some folks. So I invite you to consider using some of the optional, supplemental material below, in addition to watching the videos. Some are for purchase, and there are some freebies too.



ITEMS FOR PURCHASE (printed and shipped to you… or licensed and emailed to you as a PDF):

  • The 450+ Page Student Workbook, containing all LiveLessons presentation slides, detailed notes under each slide, two official sample exams (which include answers, answer rationales, as well as a table showing the workbook pages each sample question was addressed), the official ITIL glossary and acronym list, plus additional downloadable resources and bonus material not found in the video! It comes in three flavors:
    • A black-and-white printed workbook, shipped to you (89.99 USD + shipping) [Click here to purchase]
    • The full-color printed workbook shipped to you ($179.99 USD + shipping) [Click here to purchase] (I’m sorry it’s so expensive; I have no idea why color printing costs so darn much)
    • An electronic (PDF) full-color version of the workbook emailed to you ($59.99) [To purchase a PDF version,Send us an email at materials at and tell us what you’d like to purchase. Within one business day we’ll send you a secure invoice for you to pay online. Once it’s paid, we’ll send you a link for you to download your licensed copy.]

  • An ITIL Study Guide which essentially condenses every exam topic to a single bullet point each. We have two versions which both contain the same exact information, but just in slightly different formats depending on what’s easiest for your eyeballs:
    • Click here to purchase a printed copy of the Six-Page Edition of the Study Guide (Six Lessons, Six Pages). ($20.00 USD + shipping)
    • Click here to purchase a printed copy of the TEN-Page Edition of the study guide, which has the same exact information as the six-page study guide above, it’s just printed a bit bigger so it’s easier on your eyes. (Six Lessons, Ten Pages). ($20.00 USD + shipping)
    • Prefer an electronic (PDF) version of one of the study guides? Save on shipping time and expense! Send us an email at materials at and we’ll send you a secure invoice for you to pay. Once it’s paid, we’ll send you a link for you to download your licensed copy ($20.00, no shipping).

(Please note: If you’re emailing me seeking electronic copies of either the workbook or study guide, please be patient! It may be a full business day before I can reply, but don’t worry, I’ll get to you as soon as I can!)


I hope these items are helpful for you!

Thank you so much for your support, patience, and kind words. I worked so hard to create these products for you and am beyond excited they’re finally available to you. When you consider that most ITIL Foundation courses cost upwards of $2000/student, you’re getting quite the bargain by purchasing the videos plus a workbook and a Study Guide. Those three things together give you everything my classroom students get when they book an in-person class with me… except this way, you have the luxury of working at your own pace. Fantastic!

So– go get ’em, Champ! And best of luck on your ITIL journey!


My materials have been getting rave reviews. Here are just a few of the great comments I’ve received… reprinted with permission, of course! (And feel free to add your own comments below!)

  • Jill, I really enjoyed your videos but taking so many screenshots was too much. I purchased your workbook and it saved me so much time, but also provided so much more information and I have a much clearer picture. Thanks to you! –Rohit P.
  • Thank you for making that 6-page ‘exam-cram’ study guide!!! It is worth every penny like you said!!!! I passed my exam with a 90% thanks to you!!! — Steve D.
  • Jill you are a wonderful instructor and a gifted writer. i thank you very much for the workbook. I bought the color version (my eyes aren’t what they used to be lol) and it was worth the extra money. the tabs are helpful and the two sample exams are also very nice to have. i took my exam on November 14th via webcam and got 37 out of 40! i wish i knew for sure what three i got wrong, but i think i know. thank you again Jill. — Dorinda B.
  • The workbook / manual made it feel like I was in the classroom with you. I could follow along very easily, all of the slides matched perfectly, and It was very good to have all of the notes and explanations underneath the slides. I am not sure why the workbook isn’t included in with the videos just like your old ITIL V3 was a book plus a dvd. [Jill adds: My publisher did not want to provide a book, even though I told them it was really important that you all have something to follow along with. When they told me I could create and sell my own, I did!] I am very happy with the videos and also with the workbook/manual. Thank you for creating it even though your publisher didn’t want you too. You clearly had your student’s best interests in mind and it shows. I’ll let you know how I do on my exam in December! –Craig V.

61 comments to ITIL 2011 Foundation LiveLessons

  • Thank you very much for your kind words, Frank! I’m so happy the materials were useful for you! :-)

  • Wim Poort

    Hi Jill,

    I am studying ITIL 2011 Foundation Exam LiveLessons with your fantastic stuff. YOu are very great in explaining. Your stuff is also ideal for as a reference work. Now I am an IBM-er. But about 2 weeks I will leave IBM to work for another boss. I am afraid I can’t use this link:
    Is there a matter to hold this stuff when I am gone with IBM. Because I will also do an exam. I am deaf and lives in Holland. So your videos including subtitles are really fantastic for me. So I hope I can keep this information. Thank you.

    Wim Poort

  • Hi there, Wim!
    I just sent you an email reply. I’m so sorry I missed your comment when you first wrote it. Please let me know if the email I sent was useful! Or you can write me directly at “jill (at)”

    Thank you!

  • Hi Jill, I am looking for ITIL Practitioner training videos and read in few places about you, would appreciate your assistance in this matter.

  • Hamid


    in your videos you have mentioned that you will make available 400 doc with all slides in your videos.

    i can not find them in this page.

    Thanks in advance for your help


  • Rovshan

    Hey Jill. Your explanation is great with the help of your body language. Keep up this style. I just wish you had more sample questions at the end of the session which covers more aspects. This is also better for memorizing things

  • Hi, Rovshan!
    I’m so sorry for the late replies– for some reason I wasn’t getting notified of comments so I’m just seeing a bunch of these now.

    I’m so happy you found my teaching style helpful– my mom was a teacher, and honestly, I get a lot of it from her. :)

    Thanks also for the feedback about the sample questions. At the time we created those videos, there were rules in place that said we could only use the official sample questions that were provided by Axelos; we were strongly discouraged from making up our own. So I included all 80 sample questions I could– there were about 40 peppered throughout the presentation, and the downloadables on my site gave you access to the full 80 questions. I wish I could have provided more, but “rules is rules,” as they say. :-)

  • okechukwu anosike

    Pls do you have videos on the ITIL V4

  • Hello, Okechukwu!

    I apologize for just seeing your comment now. I was doing a website migration and comments were suspended for a few months without me seeing them. Unfortunately, I’m unable to create ITIL 4 training videos due to a rule that Axelos put in place. It is a well-intentioned rule, but unfortunately it impacts me directly and prevents me from making these videos for sale on Safari/OReilly/etc.

    I recently wrote a blog entry about it, and you’re welcome to read it here:

    I pray there will be some kind of workaround or change in the future, but it doesn’t look likely. Should anything change I will definitely let you know. I really appreciate your kind words and interest in my work.

    My best,


  • Ruddy Stouder

    Hello Jill,

    Even if ITIL V4 trainings and exams were available, I found your v2011 videos versions so I went for that version.

    I followed you ITIL v2011 training videos. I liked them very much and even if I am native French speaking, your videos were very clear and very easy to follow.

    I attempted the ITIL v2011 foundation exam which I succeeded thanks to you.

    Best regards,


  • […] can’t get a copy of your certification, then I can certainly point you in the direction of a FANTASTIC series of ITIL self-study videos featuring ME! Once you watch the videos, you can go to EXIN or PeopleCert’s website and sign up to take the […]

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