ITIL 2011 Foundation LiveLessons

Ladies and gentlemen, my newest ITIL training product, ITIL 2011 Foundation Exam LiveLessons is now available at Pearson IT Certification and on Safari Books Online. I’m beyond excited! I worked very hard to create a product that explains the ITIL Foundation material in an accessible, interesting, and (dare I say) FUN way. I had a blast recording these videos at Pearson’s way-cool studios in San Francisco in April 2015. (Hi, Pete!)

This video product contains over 16 hours of streaming lessons which explain the most popular ITIL Foundation exam topics, in an easy to understand and engaging way.

The closest you can get to having me in the classroom teaching you live and in-person is the one-two punch of watching these videos and using the accompanying workbook (sold separately; use the marketplace link below). These videos capture my training schpiel as if I was in a classroom (whiteboards and all!), and the workbook sold below is almost the same exact one my students get in my classes… over 400 pages of ITIL goodness, containing all of the presentation slides (plus lots of bonus slides to cover the new 2016 material!), copious notes under each slide giving even more information than what’s said in the videos, plus two full sample exams, and still even more sample questions peppered throughout the material. You’ll have so much practice taking the exam questions, learning how to pick them apart and jump to the correct answer. I want you to pass your exam, and I give you the tools you need to knock it out of the park!

I designed these videos for people who took the self-study route and wanted some clarification and reinforcement of ITIL exam topics from an actual person, or for people who attended classroom training and wanted additional examples. (But between you and me, I get 2-3 emails per week from students telling me that they simply watched the videos and purchased the workbook and study guide below, and they passed with flying colors. See some of those comments below.)

If you bought my previous (now outdated!) VideoMentor product from 2009 called (ITIL V3 Foundation Exam Video Mentor), you’ll remember that it was a combo book + DVD set, but this new ITIL Foundation LiveLessons product is consists of videos ONLY. The videos give you everything you need, but they require you to pause the videos and take notes by hand (or screen shots), and that’s annoying. So I strongly encourage you to consider using some of the printed material below, in addition to watching the videos. Check out the supplemental goodies I have for you below; some are for purchase, and there are some freebies too.

FREE ITEMS FOR DOWNLOAD:

 

ITEMS FOR PURCHASE (printed and shipped to you… or licensed and emailed to you as a PDF!):

Head on over to https://marketplace.mimeo.com/KnappITLiveLessons and you’ll find:

  • A 450+ Page Student Workbook in Black and White, containing all LiveLessons presentation slides, detailed notes, two official sample exams (which include answers, answer rationales, as well as a table showing the workbook page on which every sample question was addressed), plus and bonus material not found in the video! ($89.99 USD)
  • The same The same 450+ Page student Workbook, but in Full Color, containing all LiveLessons presentation slides, detailed notes, two official sample exams (which include answers, answer rationales, as well as a table showing the workbook page on which every sample question was addressed), plus and bonus material not found in the video! ($179.99 USD – I know this is expensive, but unfortunately it costs a lot to print in full color. Aren’t your eyeballs and your career worth it? I promise it’s worth every dime. If you’d prefer a more economical option, check out the black and white version above.)

 

I hope these items are helpful for you!

Thank you so much for your support, patience, and kind words. I worked so hard to create these products for you and am beyond excited they’re finally available to you. When you consider that most ITIL Foundation courses cost upwards of $1000/student, you’re getting quite the bargain by purchasing the videos plus a workbook and a Study Guide. Those three things together give you everything my classroom students get when they book an in-person class with me… except this way, you have the luxury of working at your own pace. Fantastic!

So– go get ’em, Champ! And best of luck on your ITIL journey!

Jill


My materials have been getting rave reviews. Here are just a few of the great comments I’ve received… reprinted with permission, of course! (And feel free to add your own comments below!)

  • Jill, I really enjoyed your videos but taking so many screenshots was too much. I purchased your workbook and it saved me so much time, but also provided so much more information and I have a much clearer picture. Thanks to you! –Rohit P.
  • Thank you for making that 6-page ‘exam-cram’ study guide!!! It is worth every penny like you said!!!! I passed my exam with a 90% thanks to you!!! — Steve D.
  • Jill you are a wonderful instructor and a gifted writer. i thank you very much for the workbook. i bought the color version (my eyes aren’t what they used to be lol) and it was worth the extra money. the tabs are helpful and the two sample exams are also very nice to have. i took my exam on November 14th via webcam and got 37 out of 40! i wish i knew for sure what three i got wrong, but i think i know. thank you again Jill. — Dorinda B.
  • The workbook / manual made it feel like I was in the classroom with you. I could follow along very easily, all of the slides matched perfectly, and It was very good to have all of the notes and explanations underneath the slides. I am not sure why the workbook isn’t included in with the videos just like your old ITIL V3 was a book plus a dvd. [Jill adds: My publisher did not want to provide a book, even though I told them it was really important that you all have something to follow along with. When they told me I could create and sell my own, I did!] I am very happy with the videos and also with the workbook/manual. Thank you for creating it even though your publisher didn’t want you too. You clearly had your student’s best interests in mind and it shows. I’ll let you know how I do on my exam in December! –Craig V.

40 comments to ITIL 2011 Foundation LiveLessons

  • Jesse H.

    JILL!!!
    Thank you for making these videos, and more over, thank you for making these materials to go along with them. I bought the workbook and it is amazing and because I am able to follow along with yur videos perfectly!!! Like you said, it really is like I am sitting in your classroom. Thank you again!!!

    Jesse

  • hi, I really enjoyed your lessons. as ACN-UK staff I’ve learned from your experience and as well shared with SM. your ideas and examples are brilliant.
    thanks again

  • Awwww! Thank you so much, Henry! Your comments just totally made my day. I’m so happy to hear the LiveLessons were helpful.

    Best of luck on your ITSM and ITIL journey!

    –Jill

  • ANIRBAN BISWAS

    Hi Jill , Glad to share that I got 39 questions right out of 40…and a lot of credit goes to you ! I watched your video and took my notes.That was enough to pass the exam.Sometimes I would look up the Publication books to deepen my understanding on some topics but overall your video is sufficient to pass the Exam.Thanks again!

  • Anirban! Wow!! 39 out of 40! FANTASTIC JOB! Congratulations!
    I’m so thrilled for you, and it makes me so happy that my videos gave you the information you needed.

    Congratulations again, and thanks so much for writing! :-)

    Jill

  • ITIL Certified

    Thank You Jill! I was able to passed the exams with your LiveLesson. Love the Red Pencil :)

  • You’re very welcome! Congratulations on passing your exam, and I’m so happy that red pencil was helpful! :-)

    Thanks for writing!
    Jill

  • Javad

    The best ITIL tutorial you can get. She explained everything clearly, with tangible examples and the tips and reminders in every stage is so practical.

    I love it. I strongly recommend it for those who want to start ITIL.

    Thank You!

  • You are very welcome, Javad! And thank YOU for choosing my videos, and thank you also for taking the time to leave a comment here.

    Cheers!

    Jill

  • I could not access your live session on 10/9/2016 around 3:30pm EST

  • Hi Fred!

    Thanks for your feedback; I sent it up to Safari Books’ support for you! I just checked it now and it’s up, so I’m hoping it was just a glitch on their site.

  • Hasan

    I got 38 Questions right thanks to the 10 pages ITIL study guide :). Thank you Jill

    I strongly recommend this document to be reviewed couple of days before the exam.

    I would suggest that incident and problem call flow (steps) to be summarized there. it is a typical exam question.

  • Michal Przeworski

    Hello Jill,

    seems like both The official ITIL Glossary (English) and The official ITIL 2011 Foundation Syllabus (v. 5.5) is not there anymore on the Dropbox. I get error “That file isn’t here anymore”.

    Is it possible to upload it again? Thank you in advance!

    PS.
    Your live sessions are awesome! Still can’t believe that such (sorry to say this) boring topic like ITIL can be presented in such interesting way! Congratz, you are the best!

    Regards,
    Michal

  • All fixed! Thanks! Good eyeballs on ya!

  • Hi Michal! Yikes– good eyeball on ya. Sorry I missed that! All fixed now!

    And I’m SO happy my videos are not putting you to sleep! and it’s no secret, ITIL is reeeeeeeeaaaaalllllly dry, so no offense taken at the “boring” comment. :-)

    Happy studying! :)

    –Jill

  • Hi Hasan!
    WOW!! 38 out of 40 is an absolutely FABULOUS score! Congratulations to you!

    I am so, so happy to hear that the study guide was helpful for you. I worked really hard to create a study guide that actually didn’t what it promised it would: To provide everything you need for the exam squished down into bite-sized chunks in both ITIL-exam language but also translated into everyday language where necessary.

    But no matter how good the study guide is, it’s useless without a smart student actually studying from it… so again, I congratulate you!

    As for adding additional stuff; I’ll see what I can move around to make room for additional guidance around Incident and Problem.
    Thanks again, Hasan!

  • SA

    Dear Jill,
    I wanted to say thank you. I passed the ITIL Foundation exam with a 100% score. Your ITIL Foundation Exam LiveLesson video lectures are very well organized and led. I like very muc your style ( gestures, mimics, change of tone) which helps a lot to keep the listener concentrated. I tried several different sets of lectures and yours were well above the others.
    I would be glad to see more materials from you ( for the ITIL intermediate, expert exams and also for Prince2).
    I watched your materials on the Safari website acces to which is provided by our organization. Congratulations for the professional work!

  • Hi there, SA!
    A billion congratulations on earning a PERFECT score on your exam!! Many people come close, but a 40 out of 40 is pretty rare.

    I am so, so, SO happy for you, and it means the world to me that my LiveLessons materials and style were helpful for you. I love what I do and I’m so happy it shows!

    As of right now, I don’t have to any concrete plans to offer any additional materials online, but I am talking to my publisher, so we’ll see what we come up with. I may offer a few of the ITIL Intermediate classes online someday, but in the far future.

    Thanks again for your kind words, and I’m sure it’ll feel great to add “ITIL Foundation Certificate in IT Service Management” to your resume!

    Congrats again!

    Jill

  • Srenuka

    Hi Jill,

    Thanks lot for your live lessons. I manage to pass the exam with 88% yesterday.
    Your real life examples helped me a lot to remember everything.

    I would like to know is there anything you have published to intermediate level specially for Service Operations for me to download.

    Please let me know.

    You are a great presenter and teacher.

    thanks again.

  • Hoooray! Congratulations!! Thank you so much for your kind words; it makes me so happy that my materials helped you earn such a fabulous grade.

    At this moment, I don’t have any official study materials or videos for any of the Intermediate courses, but I did just start talking to my publisher about some ideas. I will keep you posted!

    (Also, check your email… I sent you something.)

    Thanks again, and congratulations!
    –Jill

  • Mthokozisi

    Hi Jill

    Thanks lot for your live lessons. I manage to pass the exam with 83% yesterday.

  • Julio

    Thank you Jill for all.
    I manage to pass the exam with 90% yesterdady.
    For preparing the certification I have seen your ITIL 2011 video training, the Test Exams C & D and the Six-Page ITIL Study Guide.
    I haven’t had so much time to study, but your material is invaluable helping me on this situation.
    I found the real exam tests more dificult than the training test exams, but yours tips and highlight material make the study very comprehensible.
    Thanks a lot for your help and “gift”.
    Julio.

  • Berhanu

    Jill,

    I really enjoyed your video lessons. I appreciate your great presentation skill.

    Live lessons + Sample exams A,B, C and D + the Ten Page ITIL Study Guide + exam tips -> I passed the exam successfully in few minutes with high score.

    Thank You,

  • Hooray, Berhanu!
    I’m so happy to hear that these materials were helpful for you.
    Congratulations on a terrific score and for all of your hard work!

    And thank you again for choosing my videos and study guide. :)
    –Jill

  • Julio! Congratulations on your fantastic score! I’m so excited for your accomplishment, especially since you didn’t have a lot of time to prepare. I’m so happy to hear my materials were useful for you!

    Congratulations again, and welcome to the ITIL club! :)
    –Jill

  • Hi there, and thanks so much for writing, and I apologize for the delay in me seeing your comment.

    I just wanted to congratulate you on passing your exam, and to thank you for choosing my videos. I’m so happy they were helpful!

    Congratulations again!
    –Jill

  • James Fraser

    Hi Jill,

    Thank you so much for the Live Lessons. I was going to do the ITIL v3 exam back in 2010, but got pulled off of the course at the last minute. The videos were just what I needed to refresh my knowledge and to introduce the new processes in the 2011 update, and I’m glad to have passed the ITIL Foundation exam with a score of 88%. My colleagues who are also preparing to sit the exam are all using your Live Lessons, and I’m certainly recommending them to other colleagues who are looking at taking their exam in the near future.

    Many thanks once again,

    James

  • Hi James!

    Thank you so much for taking the time to tell me this. I’m thrilled that the videos worked for you! I am so excited for your success, your great score, and your shiny new certification!

    Congratulations!

    My very best,

    Jill

  • Saad

    Hi Jill,
    I watched your ITIL Foundation videos, and they are awesome, I think that you are one of the best instructors I have even met!

    Do you also do ITIL Intermediate online instructor led courses? I am very interested in this if you do.

    Can you share with me your email to get more details on this?

    Thanks.

    Thanks.

    Saad

  • Hi Saad!

    Sadly, I don’t offer ITIL Intermediate courses in video format. It’s typical that students looking to earn an ITIL Intermediate certification attend an accredited training class, whether that’s an in-person class, or a virtual class (but still real-time… meaning, not pre-recorded videos). There’s no way to have interactive exercises in a video format, and in my opinion, the real learning happens in Intermediate classes during the collaborative exercises in class.

    There are some video options out there for ITIL Intermediate classes, but I honestly can’t recommend any of them, mostly because I haven’t experienced them directly. Your best bet is to post on either of the two main ITIL Groups on LinkedIn and ask the other participants if they’ve had any success with taking Intermediate classes in a video format.

    For me, the only way I will be teaching Intermediate classes is in person. ITIL Foundation is easy enough to do with videos because it doesn’t have to be interactive. But the Intermediate classes need to be interactive, and I can’t interact with you if I can’t see you or talk to you! :-) Maybe I’m old-fashioned, but I just like being in the same room with my students.

    If I change my mind, I promise I will announce it loud and clear on my website here. :)

    Good luck, Saad– and if you do happen to take an Intermediate class one day and have a good experience, please let me know about it so I can share it with others!

    Thanks so much!

    Jill

    ps: If you’d like to reach me, my email address is jill (at) knapp-it.com .

  • Ihsan

    Item for purchase links are not working.

  • That’s right– the website is down for maintenance. When you click the marketplace link, you can see that the name resolves here for a moment
    https://www.mimeo.com/maintenance/
    before giving a 404.

    Mimeo is my provider. If you click that link you’ll see they have scheduled maintenance right now, just for a few more hours minutes.
    Check back again in a short bit.

    Thanks!

  • It’s back up now! I guess they finished whatever they were doing. :-)

    Thanks again! Sorry for the delay… I honestly didn’t even know about it until I saw your comment. :)

  • Kyaw Thu Min

    Dear Jill,

    You are so amazing. We really like your video.I never understood ITIL before I watched your video. Your explanation is very benefit for us like beginner.

    We are waiting for your ITIL intermediate video.

    Best regards and Thank you so much.
    Kyaw Thu Min

  • Stan Vandiver

    What a great training session. I really enjoyed the energy level through out the course, the real life examples and summarizing the material taught.

    Passed the practice exam on the first try without any studying. I’m planning on taking the exam this Friday (3 days) after reviewing the notes, glossary, and watching any of the areas that I need additional focus.

    Thanks,

    Stan Vandiver.

  • Awww, thank you so much, Stan! I really appreciate your kind words, and I’m so happy to hear that my videos worked for you. If you did well on the sample exam (Sample C?), then I’m sure you’ll do fine on the real one, too.

    Best of luck! I’ll be sending you good ITIL-energy on Friday. :)

    Go get ’em!

    –Jill

  • Himaz

    Hello Jill,

    just need to know whether the study guide ten-page edition is a pdf format file or physical book? i stay in qatar so not sure how shiping system works as we only have
    P.O box to get here.

    kindly advice

    Thanks
    Himaz

  • Hi, Himaz!
    Good news: All of the materials listed on this page are available both as printed hard copies that get printed and shipped to you (yes, even to a PO box in Qatar– though I imagine the shipping costs would be expensive), and as PDFs that I email to you (much easier!).

    Instructions for ordering them are right on this page. I think you might have skimmed past it– but I don’t blame you… there’s a LOT of stuff on this page and it’s hard for eyeballs to take it all in! :-)

    It’s 4:21AM here in the US, and it’s waaaaaaay past my bedtime, and I’m about to shut my laptop for the night and go to sleep. So if you do decide to order a PDF or two, it will be a few hours before I reply. I’ll be in dream-land. :-) Zzzzzzzzzz….

    Thank you so much, Himaz!

    –Jill

  • Himaz

    HI jill,

    i could not find the option to order a pdf format file on this page. whenever i click study guide to purchase, its goes to your download page.

    but unfortunately there was no option to order pdf. there was nothing i can see on that page.

    Thank you.
    Himaz

  • […] can’t get a copy of your certification, then I can certainly point you in the direction of a FANTASTIC series of ITIL self-study videos featuring ME! Once you watch the videos, you can go to EXIN or PeopleCert’s website and sign up to take the […]

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