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By Jill Knapp, on February 7th, 2019
Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all!
I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . . → Click to Read More of this Post: ITIL 4 Foundation: Train the Trainer
By Jill Knapp, on June 29th, 2018
Hi, all!
It’s been a while since I’ve updated this blog, but there hasn’t really been much going on to report… until now!
A few months ago at the itSMF Fusion 2017 conference this past November, Axelos announced that ITIL will be updated in 2018. (Watch a video of the announcement here!) This is great news, because as an . . . → Click to Read More of this Post: Have you heard the news? ITIL 4 is on the way in 2019!
By Jill Knapp, on September 21st, 2017
ITIL V3/2011 Foundation Training typically costs in the neighborhood of $1000-$1200 per person, whether it’s delivered in a classroom in person, or live online. Some people don’t have that kind of money laying around, but they need the ITIL Foundation certification! What’s a techie to do?
So many people are opting for video-based training; not only for the significant . . . → Click to Read More of this Post: ITIL V3/2011 Class AND Exam for around $500? YES! REALLY! (Updated for 2019!)
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation

Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management

Click the image, and watch the archived version. Runs 47 minutes.
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