Another new version of the ITIL Foundation Syllabus is on the way…

The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams.

It seems like as soon as the syllabus and exams . . .
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Questions to ask about your ITIL Instructor

Spending money on training is a pretty significant investment. Whether you’re funding your own training or choosing a training provider for an entire department, there are important questions to ask to help make sure you’re getting good value for your money.

Oftentimes, training companies have a few trainers on their roster. It’s up to . . .
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Online learning

Many of my fellow freelance instructors love the convenience of teaching via an online modality (Webex, NetMeeting, Elluminate, etc.). Online classes mean that instructors can teach from their home offices, and students can take the class from anyplace with a ‘net connection.

On the surface, it sounds great. Nobody pays for travel, and . . .
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