Hey Jill – When are your ITIL 4 Foundation Videos coming out?

Hi, all!

Well, now that Axelos has launched ITIL 4 Foundation, people are asking me when my ITIL 4 Foundation videos will be out. And my answer is: Thank you for your excitement! Now, please, slow down.

I know you’re excited that there’s a new version of ITIL. But please, slow down!

I know you want to learn the . . .
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Online learning

Many of my fellow freelance instructors love the convenience of teaching via an online modality (Webex, NetMeeting, Elluminate, etc.). Online classes mean that instructors can teach from their home offices, and students can take the class from anyplace with a ‘net connection.

On the surface, it sounds great. Nobody pays for travel, and the instructor gets to wear . . .
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Ranty Tips for Passing your ITIL V3 Intermediate Exam

Be wary when you see a guaranteed pass rate advertised! Not everyone is going to pass; Jill Knapp explains why. . . .
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