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By Jill Knapp, on September 9th, 2020
A few days ago I received this tweet:
@Knapp_IT Wondering when the online training on ITIL V4 would come up. Please let the community know. #ITILV4
— Akanksha Shrivastava (@Aks_Sh) July 25, 2020
And here is the news I had to report back via Twitter:
Sadly, I'm unable to offer ITIL4 training videos; . . . → Click to Read More of this Post: The sad, final word about my ITIL 4 videos. :-(
By Jill Knapp, on May 14th, 2019
Hi, all!
Well, now that Axelos has launched ITIL 4 Foundation, people are asking me when my ITIL 4 Foundation videos will be out. And my answer is: Thank you for your excitement! Now, please, slow down.
I know you’re excited that there’s a new version of ITIL. But please, slow down!
I know you want to learn the . . . → Click to Read More of this Post: Hey Jill – When are your ITIL 4 Foundation Videos coming out?
By Jill Knapp, on December 19th, 2010
Many of my fellow freelance instructors love the convenience of teaching via an online modality (Webex, NetMeeting, Elluminate, etc.). Online classes mean that instructors can teach from their home offices, and students can take the class from anyplace with a ‘net connection.
On the surface, it sounds great. Nobody pays for travel, and the instructor gets to wear . . . → Click to Read More of this Post: Online learning
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation

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Psychic Powers Not Required
Balancing Demand & Capacity Management

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