Need a copy of your ITIL Certification?

I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t!

Regardless of what training company you used when you took training from me (New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, NETD, TEK . . .
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Yet more ITIL Foundation Exam Tips

Continuing our series on ITIL V3 Foundation Exam Tips, here are a few more things to keep in mind.

You’ll need to know the difference between processes and functions. Incident Management or Service Desk? 

Incident Management = the process Service Desk = the function

[] Which process is responsible for taking calls from end users and restoring their service . . .
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More ITIL V3 Foundation Exam tips

Continuing in the series of Exam Tips and Tricks, here are a few ways to help my American students navigate the British English often found on the exams.

Since ITIL was created in the UK, the ITIL books are written in UK English. If you speak American English, you should expect to see some differences in both language and . . .
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