About Knapp I.T.

Knapp I.T., Inc. is the fancy name for the very small business owned by Jill Knapp. Based in Wilmington, Delaware, Jill has been providing consulting services and freelance instructor-led classroom training across North America since 2007 in many different subject areas, ranging from team building and communication, IT service management/ITIL, Microsoft Office, and public speaking. She holds a degree in Education and is a certified Master Trainer.

In June 2007 when she worked for Quint Wellington Redwood, Jill had the pleasure of co-teaching the world’s first ITIL V3 Foundation class with an exam. Prior to the launch of ITIL 4 in 2019, Jill was picked by Axelos to be among the first batch of US-based ITIL instructors to learn about ITIL 4 and take the exam, so classes could be delivered right after launch.

Ms. Knapp is a Certified ITIL Expert (V3) and an ITIL 4 Managing Professional, and she has earned 15 ITIL certifications over her ITSM career, earning her first one in 2002. She is also an Accredited Trainer, a Distinguished Professional of Service Management, and author of Pearson IT Certification’s wildly popular and successful ITIL V3 Foundation self-study video series: ITIL V3 Foundation Exam Video Mentor and its ITIL 2011 updated edition ITIL Foundation LiveLessons. Ms. Knapp once served on the faculty at Villanova University as an adjunct professor and IT Service Management subject matter expert and curriculum designer for their ITIL V3 Foundation Plus course.

Jill may have been your instructor when you took a class in the past with TEK Systems, Lantec of Louisiana, ITSM Academy, Knowledge Peak, The Projex Group, VMWare, BridgeView Partners, BridgePoint, Qual-IT, and Aptris. Regardless of the subject she is teaching, she applies her BA in Education and her expertise as a Master Trainer by providing Instructor Evaluation services to training organizations across North America, helping instructors improve their presentation skills.

Knapp I.T., Inc. is a Woman-owned Small Business with a commitment to green sustainability and a proud Sponsor of the Arts.

Jill is semi-retired now, but she can be convinced to take on the occasional project or class, so feel free to reach out.

Thanks for visiting!

Contact Us

To contact us, please drop a line at info at knapp-it.com.

Knapp IT, Inc.
1 Woodcroft Lane, Suite 100
Wilmington DE 19810
office: 302-475-6414

ITIL is a registered trade mark of PeopleCert, used under permission of AXELOS Limited. All rights reserved.

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