About Knapp I.T.

Knapp I.T., Inc. is a small but mighty IT Service Management training and consultancy firm based in Wilmington, Delaware. Clients include Dell, HP, the Federal Reserve Bank, EMC, RIM, SAIC, WSFS Bank, Lancaster General Hospital, Nortel, and the USDA. Owned and operated by author and certified ITIL® Expert Jill Knapp, her students enjoy a near-perfect (99.6%) pass rate. Knapp I.T., Inc. is a Woman-owned Small Business, and a proud Sponsor of the Arts.


Why choose Knapp I.T.?

All too often, instructors are parrots: if you stole their PowerPoint presentation, they’d be lost. Not me.

The Knapp I.T. corporate philosophy is based on what I like to call “cluefulness.” Knapp I.T. has real world IT experience in addition to book-smarts. I’ve built help desks, I’ve designed and managed infrastructure, and I’ve worked all-nighters restoring from backups, just like you. My experience has been gained by working in small IT companies, Big 5 Consulting firms, government, healthcare, manufacturing, dot-com and financial industries throughout the United States and Canada. I’ve written white papers, served as guest blogger on several prominent ITSM sites, and even written a book for Pearson/Cisco Press: ITIL V3 Foundation Exam Video Mentor which helps students pass their Foundation exam. I use my experience to understand your needs and to translate them into a roadmap for success!


Training Partners

Do you work for a training company that sponsors ITIL classes? Knapp I.T., Inc. is a trusted partner of many training organizations, and serves as a reliable and successful contractor. Knapp I.T. can offer a turn-key ITIL Foundation solution for your training company; if you schedule the class, Jill will order the exams, handle the paperwork, print the student workbooks, teach the class, proctor the exam, and best of all: earn your company loyal students!

Knowledge Peak, Third Sky, ProTech Training, Quint Wellington Redwood USA, and itPreneurs all rely on Jill’s expertise, fun teaching style, and over 99% pass rate. Add your organization to this list of world-class companies who trust their reputations to Knapp I.T.!


A Green Commitment

Sure, we’re a small business, but every little bit helps to minimize our carbon footprint.

  • Knapp I.T., Inc. delivers training throughout North America, so we fly a lot. Since our inception, we’ve committed to purchasing the proper carbon offset credits to minimize the environmental impact of our travel.
  • Every student workbook is printed on 100% recycled paper, without plastic covers or backings. The covers are printed on heavy cardstock, so they’re plenty sturdy!
  • For our everyday office printing, we only print on 100% recycled paper from Office Depot. Sure it’s more expensive, but isn’t it worth it?
  • All of our secure shredding is recycled after its destruction.
  • We only drink organic, free trade coffee (and we drink a lot of it).
  • Our student materials are printed in the same city in which the training is delivered, to reduce the energy spent shipping. (Doesn’t hurt that it saves our shipping costs, too!)
  • We reward our employees for taking their bikes and/or public transportation when traveling around town.

Thanks for visiting!

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