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I just heard today that my book, ITIL V3 Foundation Exam Video Mentor, should be on bookstore shelves by Black Friday (Nov 26), just in time for holiday shopping. If you pre-ordered it from Pearson, there’s a good chance you’ll receive it before then. If you’re interested in the online version only, that should . . . We’re in the phase of the book-writing process where the editors are working their magic. My voicovers, PowerPoints, and written book portion have been long done and submitted, and now the whole thing is going through technical editing and assembly. Exciting stuff! Everything has been going smoothly so far, except for one small snag: . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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