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As you probably know, ITIL went through a small refresh in July of 2011, and new exams based on that new material went live on January 1, 2012. I’ve been getting a bunch of emails lately from fabulous, eager students asking if my ITIL V3 Foundation Exam Video Mentor book/DVD set covers this . . . There is no excerpt because this is a protected post. I just heard today that my book, ITIL V3 Foundation Exam Video Mentor, should be on bookstore shelves by Black Friday (Nov 26), just in time for holiday shopping. If you pre-ordered it from Pearson, there’s a good chance you’ll receive it before then. If you’re interested in the online version only, that should . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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Copyright © 2012 Knapp I.T. - All Rights Reserved.
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