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Hello, all! I hope this finds you all safe, healthy, and holding up OK in this time of Covid. It is really remarkable how quickly our world has changed. Anyway, since my last blog post announcing that I’m unable to create ITIL 4 Foundation videos due to a well-meaning rule that Axelos put in place, folks have been . . . I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t! Regardless of what training company you used when you took training from me (TEK Systems, New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, . . . The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams. It seems like as soon as the syllabus and exams stabilize a bit, APMG changes . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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