You’ve probably heard me mention that the ITIL V3 books (originally published in 2007) had some typos and inconsistencies across the five volumes. It happens, we’re human! These books have been cleaned up and updated a bit, and a new set of books was released this summer. While this isn’t a new version of ITIL (meaning, this certainly isn’t . . .
→ Click to Read More of this Post: Demystifying “ITIL 2011″
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If you already hold an ITIL V2 Service Manager certification and would like the shortest path to a V3 ITIL Expert, then the Manager Bridge class is for you. The classes will not be offered for much longer, so you need to act soon! APMG has scheduled the official retirement date of this class as June 30, 2011. . . . Continuing our series on ITIL V3 Foundation Exam Tips, here are a few more things to keep in mind. You’ll need to know the difference between processes and functions. Incident Management or Service Desk? Incident Management = the process Service Desk = the function [] Which process is responsible for taking calls from end users and restoring their service . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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