Pretend you’re a Service Desk Manager and you have to choose between two people to hire: Candidate #1 is technically very sharp and experienced, but they come across as superior and condescending during support calls. They resolve a lot of tickets on the first shot. Candidate #2 is kind, bright, on-the-ball, listens well, is patient, and sees each issue . . .
→ Click to Read More of this Post: Service Desk Tip – Hire The Right People