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Hello, all! I hope this finds you all safe, healthy, and holding up OK in this time of Covid. It is really remarkable how quickly our world has changed. Anyway, since my last blog post announcing that I’m unable to create ITIL 4 Foundation videos due to a well-meaning rule that Axelos put in place, folks have been . . . Pretend you’re a Service Desk Manager and you have to choose between two people to hire: Candidate #1 is technically very sharp and experienced, but they come across as superior and condescending during support calls. They resolve a lot of tickets on the first shot. Candidate #2 is kind, bright, on-the-ball, listens well, is patient, and sees each issue . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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