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By Jill Knapp, on September 2nd, 2020
Hello, all!
I hope this finds you all safe, healthy, and holding up OK in this time of Covid. It is really remarkable how quickly our world has changed.
Anyway, since my last blog post announcing that I’m unable to create ITIL 4 Foundation videos due to a well-meaning rule that Axelos put in place, folks have been . . . → Click to Read More of this Post: Want to learn ITIL 4? Take a class with me!
By Jill Knapp, on February 7th, 2019
Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all!
I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . . → Click to Read More of this Post: ITIL 4 Foundation: Train the Trainer
By Jill Knapp, on September 21st, 2017
ITIL V3/2011 Foundation Training typically costs in the neighborhood of $1000-$1200 per person, whether it’s delivered in a classroom in person, or live online. Some people don’t have that kind of money laying around, but they need the ITIL Foundation certification! What’s a techie to do?
So many people are opting for video-based training; not only for the significant . . . → Click to Read More of this Post: ITIL V3/2011 Class AND Exam for around $500? YES! REALLY! (Updated for 2019!)
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation

Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management

Click the image, and watch the archived version. Runs 47 minutes.
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