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By Jill Knapp, on September 2nd, 2020
Hello, all!
I hope this finds you all safe, healthy, and holding up OK in this time of Covid. It is really remarkable how quickly our world has changed.
Anyway, since my last blog post announcing that I’m unable to create ITIL 4 Foundation videos due to a well-meaning rule that Axelos put in place, folks have been . . . → Click to Read More of this Post: Want to learn ITIL 4? Take a class with me!
By Jill Knapp, on May 14th, 2019
Hi, all!
Well, now that Axelos has launched ITIL 4 Foundation, people are asking me when my ITIL 4 Foundation videos will be out. And my answer is: Thank you for your excitement! Now, please, slow down.
I know you’re excited that there’s a new version of ITIL. But please, slow down!
I know you want to learn the . . . → Click to Read More of this Post: Hey Jill – When are your ITIL 4 Foundation Videos coming out?
By Jill Knapp, on February 7th, 2019
Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all!
I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . . → Click to Read More of this Post: ITIL 4 Foundation: Train the Trainer
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation

Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management

Click the image, and watch the archived version. Runs 47 minutes.
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