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The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams. It seems like as soon as the syllabus and exams stabilize a bit, APMG changes . . . Spending money on training is a pretty significant investment. Whether you’re funding your own training or choosing a training provider for an entire department, there are important questions to ask to help make sure you’re getting good value for your money. Oftentimes, training companies have a few trainers on their roster. It’s up to you to make sure you’re . . . Many of my fellow freelance instructors love the convenience of teaching via an online modality (Webex, NetMeeting, Elluminate, etc.). Online classes mean that instructors can teach from their home offices, and students can take the class from anyplace with a ‘net connection. On the surface, it sounds great. Nobody pays for travel, and the instructor gets to wear . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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