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Are you an ITIL trainer? Do you also proctor exams? Do you struggle with calculating when to tell your exam-takers how much time they have left in an exam session? Well, your pal Jill did some mathing for you. Who loves ya? (Answer: ME.) In this handy Excel spreadsheet, simply enter the exam start-time in the obvious box, and . . . The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams. It seems like as soon as the syllabus and exams stabilize a bit, APMG changes . . . Spending money on training is a pretty significant investment. Whether you’re funding your own training or choosing a training provider for an entire department, there are important questions to ask to help make sure you’re getting good value for your money. Oftentimes, training companies have a few trainers on their roster. It’s up to you to make sure you’re . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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