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	<title>Knapp I.T. &#187; Webcast</title>
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		<title>Webinar: Balancing Demand &amp; Capacity Management 5/25/11 10am Eastern</title>
		<link>http://knapp-it.com/2011/05/webinar-balancingdemand-capacity-management-52511-10am-eastern/</link>
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		<pubDate>Fri, 20 May 2011 01:21:19 +0000</pubDate>
		<dc:creator><![CDATA[Jill Knapp]]></dc:creator>
				<category><![CDATA[Real World Tips]]></category>
		<category><![CDATA[Webcast]]></category>

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		<description><![CDATA[<p>The fine folks at BrightTalk are hosting an online summit entitled &#8220;Aligning IT With Business Objectives.&#8221; There are many fabulous presenters scheduled for that day, and I&#8217;m lucky to be among their ranks. </p> <p>A hot issue in my world lately is how IT provides the capacity to meet the varying demands of the business, and the two ITIL <span style="color:#777"> <em>. . . <br /> &#8594; Click to Read More of this Post: <a href="http://knapp-it.com/2011/05/webinar-balancingdemand-capacity-management-52511-10am-eastern/">Webinar: Balancing Demand &#038; Capacity Management 5/25/11 10am Eastern</a></span></em>]]></description>
				<content:encoded><![CDATA[<p>The fine folks at BrightTalk are hosting an online summit entitled &#8220;<em>Aligning IT With Business Objectives</em>.&#8221;  There are many fabulous presenters scheduled for that day, and I&#8217;m lucky to be among their ranks.  </p>
<p>A hot issue in my world lately is how IT provides the capacity to meet the varying demands of the business, and the two ITIL processes of Demand Management and Capacity Management work hand-in-hand to address this tug-o-war.  So I&#8217;ll be presenting a 45-minute webinar to discuss these two topics and to provide some tips for addressing some of the challenges associated with providing cost-justifiable IT capacity.</p>
<p><a href="http://www.brighttalk.com/webcast/29083"><img src="http://knapp-it.com/wp-content/uploads/2011/05/BrightTalkWebinar2-300x224.jpg" alt="" title="BrightTalkWebinar2" width="300" height="224" class="aligncenter size-medium wp-image-446" /></a></p>
<p>Hope to see you there!</p>
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		<title>Upcoming Service Desk Webcast &#8211; Free!</title>
		<link>http://knapp-it.com/2010/08/upcoming-service-desk-webcast-free/</link>
		<comments>http://knapp-it.com/2010/08/upcoming-service-desk-webcast-free/#comments</comments>
		<pubDate>Tue, 10 Aug 2010 14:16:41 +0000</pubDate>
		<dc:creator><![CDATA[Jill Knapp]]></dc:creator>
				<category><![CDATA[ITIL V2]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Webcast]]></category>

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		<description><![CDATA[<p>On Wednesday, August 11th from 3 &#8211; 4pm Eastern Time, I&#8217;ll be participating in a BrightTalk Summit revolving around Service Desk optimization. I&#8217;m giving a free presentation called &#8220;From Helpless Desk to Service Desk: 10 Tips for Transformation&#8221; and I hope you&#8217;ll attend! You can watch it right here from my site (below), or if you don&#8217;t see an <span style="color:#777"> <em>. . . <br /> &#8594; Click to Read More of this Post: <a href="http://knapp-it.com/2010/08/upcoming-service-desk-webcast-free/">Upcoming Service Desk Webcast &#8211; Free!</a></span></em>]]></description>
				<content:encoded><![CDATA[<p>On Wednesday, August 11th from 3 &#8211; 4pm Eastern Time, I&#8217;ll be participating in a BrightTalk Summit revolving around Service Desk optimization.  I&#8217;m giving a free presentation called &#8220;From Helpless Desk to Service Desk: 10 Tips for Transformation&#8221; and I hope you&#8217;ll attend!  You can watch it right here from my site (below), or if you don&#8217;t see an embedded player, you can also click this link:  <a href="http://www.brighttalk.com/webcast/22401">http://www.brighttalk.com/webcast/22401</a></p>
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