Upcoming Service Desk Webcast – Free!

On Wednesday, August 11th from 3 – 4pm Eastern Time, I’ll be participating in a BrightTalk Summit revolving around Service Desk optimization. I’m giving a free presentation called “From Helpless Desk to Service Desk: 10 Tips for Transformation” and I hope you’ll attend! You can watch it right here from my site (below), or if you don’t see an embedded player, you can also click this link: http://www.brighttalk.com/webcast/22401

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