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We’re in the phase of the book-writing process where the editors are working their magic. My voicovers, PowerPoints, and written book portion have been long done and submitted, and now the whole thing is going through technical editing and assembly. Exciting stuff! Everything has been going smoothly so far, except for one small snag: my book’s description on sites . . . It’s been a while since I posted anything about the progress on my book/DVD set (that’s ITIL V3 Foundation Exam Video Mentor), so here’s the latest. The book/DVD set has a total of six chapters. I set some deadlines for myself just to keep me on track. Chapter 1 is the ITIL introduction, which consists of three lessons. Was . . . It’s 6:50am. At 6:30am, I finished the written portion of my book. At 6:31am, I clicked “Save” (though I click Save every 23 seconds) and Word crashed. I lost the last few things I typed, which was totally no big deal. So just a moment ago I finished retyping what I lost, and now I am officially officially . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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