ITIL® 4 Foundation – Three-day class

ITIL 4 is here!

Since its inception in the late 1980s, ITIL has been the de facto framework of best practices for IT Service Management (ITSM). Whether you are brand new to ITIL or updating your prior ITIL V2 and/or ITIL V3 knowledge to this latest version, our ITIL 4 Foundation course is an exciting, engaging introduction to ITIL 4’s new operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

The first book of ITIL 4’s six-book suite is an overview book called ITIL Foundation: ITIL 4 Edition. It introduces and summarizes ITIL 4’s core concepts and vocabulary so learners can more easily absorb and apply the detailed guidance found in the other ITIL 4 books. ITIL 4 Foundation is the start of the ITIL journey, and provides a foundational introduction to this exciting evolution in IT Service Management!

This course provides an awareness-level understanding of the newly-released ITIL 4 concepts though presentation, lecture, guided discussions, exercises, and games, setting students up for success on the ITIL 4 Foundation exam, and paving the way for absorbing the rest of the ITIL 4 framework.

The class duration is typically three days, with 2.5 days being spent on teaching the material, and the last half day spent on exam preparation. Students are given an exam voucher, and they can schedule the exam with an online proctor whenever they feel ready to take it.

Click here to download the ITIL 4 Foundation course description and course outline.

2 comments to ITIL® 4 Foundation – Three-day class

  • Adriyana Armyanova

    Hi, What is the price of the training per student? If we are group of people will there be a discount (what will be the price?) Is it possible to have it as a 4-day class with four 4.5-hour days as suggested?
    Would the training be enough preparation for the exam including tips what to learn and what you will have on your exam (as the live lessons for ITIL v3 – they are the greatest!). Can we make sure that Jill will be our trainer upfront?
    Thanks for your response in advance.

  • MJ de Groot

    Hi Jill are your classes available online? Delaware is a long way from Amsterdam…
    I took your video lessons for ITIL 2011, and I was waiting for the your series on ITIL 4 but now Axelos has put a stick in the wheel I am considering taking a class with you.
    Kind regards,

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