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ITIL 4 Foundation: Train the Trainer

By Jill Knapp, on February 7th, 2019

Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all!

I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . .
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6 comments - (Comments are closed)   Certification, Certifications, Exams, Industry News, Instructor Stuff, ITIL 2011 Foundation Exam LiveLesson, ITIL 4, Training

Handy ITIL Exam Timer (It’s free!)

By Jill Knapp, on February 2nd, 2017

Are you an ITIL trainer? Do you also proctor exams? Do you struggle with calculating when to tell your exam-takers how much time they have left in an exam session? Well, your pal Jill did some mathing for you. Who loves ya? (Answer: ME.)

In this handy Excel spreadsheet, simply enter the exam start-time in the obvious box, and . . .
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Comments are closed   Certification, Certifications, Exams, Instructor Stuff, ITIL 2011, Training

Need a copy of your ITIL Certification?

By Jill Knapp, on January 21st, 2016

I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t!

Regardless of what training company you used when you took training from me (TEK Systems, New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, . . .
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6 comments - (Comments are closed)   Certification, Certifications, Exam Tips, Exams, ITIL 2011, ITIL V3, Real World Tips, Training