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Well, it’s time to say goodnight to another trusty version of ITIL: This time it’s ITIL V3 (a.k.a. ITIL V3/2011, ITIL 2011, etc etc etc.). As a refresher, ITIL V3 was born in 2007, and was a series of five books– each book describing a step in the ITIL V3 “Service Lifecycle:” Service Strategy, Service Design, Service Transition, . . . A few days ago I received this tweet: @Knapp_IT Wondering when the online training on ITIL V4 would come up. Please let the community know. #ITILV4 — Akanksha Shrivastava (@Aks_Sh) July 25, 2020 And here is the news I had to report back via Twitter: Sadly, I'm unable to offer ITIL4 training videos; . . . Hi, all! I hope this blog finds you all well. 2019 had me very busy with me learning as much as I could about ITIL 4 so I can get ready to record some videos for you all! Over the last year I attended two fantastic Train the Trainer sessions in Washington DC with 15 other hand-picked instructors and . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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