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By Jill Knapp, on August 12th, 2010
Recently I considered refinancing my mortgage. With interest rates being so low these days, I could easily knock 2.5 percentage points off my mortgage if I refinanced. I called my mortgage company and asked for information, and I was connected to a mortgage loan sales guy. He was the only human I had ever spoken with at my mortgage . . . → Click to Read More of this Post: Service Level Managers should not be smarmy
By Jill Knapp, on June 22nd, 2010
With the end of ITIL V2 rapidly approaching, students are asking more about getting their certifications “upgraded” to an ITIL V3 certification. Many training organizations will tell you that the fastest way to get a V3 certification is to take the ITIL Foundation Bridge.
That’s true: It is the fastest. But is it worthwhile?
ITIL Foundation Bridge classes . . . → Click to Read More of this Post: A Candid Word about ITIL Foundation Bridge Classes
By Jill Knapp, on June 20th, 2010
Before booking an ITIL Foundation class with a training provider, don’t be afraid to ask the training company what level certification the instructor has earned. Surprisingly, many Foundation instructors only hold an ITIL Foundation certification.
Think about it: This means that the only difference between you and your instructor is that they took that very 40-question exam that . . . → Click to Read More of this Post: Are you smarter than your instructor?
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation
Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management
Click the image, and watch the archived version. Runs 47 minutes.
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