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Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all! I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . .  6 comments - (Comments are closed)  Certification, Certifications, Exams, Industry News, Instructor Stuff, ITIL 2011 Foundation Exam LiveLesson, ITIL 4, Training Hi, all! It’s been a while since I’ve updated this blog, but there hasn’t really been much going on to report… until now! A few months ago at the itSMF Fusion 2017 conference this past November, Axelos announced that ITIL will be updated in 2018. (Watch a video of the announcement here!) This is great news, because as an . . . Are you an ITIL trainer? Do you also proctor exams? Do you struggle with calculating when to tell your exam-takers how much time they have left in an exam session? Well, your pal Jill did some mathing for you. Who loves ya? (Answer: ME.) In this handy Excel spreadsheet, simply enter the exam start-time in the obvious box, and . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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