Another new version of the ITIL Foundation Syllabus is on the way…

The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams.

It seems like as soon as the syllabus and exams stabilize a bit, APMG changes the exam requirements which means we all scramble to get our courseware updated as fast as possible! This is why exam-preparation books like my ITIL V3 Foundation Exam Video Mentor become outdated… it’s hard to stay up to date when the creators of the exams keep changing the exam topics on everyone.

I’m not complaining by the way… this is just part of the job. But it’s one of the trickier parts…

The new ITIL Foundation syllabus will be released by APMG on July 31, 2012. They are also releasing new sample exams, too. As soon as we get them, you can bet I’ll be pulling a few all-nighters to get our courseware updated and aligned. I’ll also post a link to the new syllabus so you can check it out.

Right now, nobody knows how extensive these changes are going to be. It could be something as simple as adding or removing a few new vocabulary words or small concepts, or it could be something significant like adding entire sections, processes, and topics. It’s a mystery!

Stay tuned…

[UPDATE!] Great news, folks! The 5.4 syllabus update was super-teeny, and didn’t contain any updates to the materials; only updates to the footers courseware providers are supposed to use. So students– this means that you don’t have to change a thing. The sample exams also have not changed– the questions and answers are all exactly the same. Hooray!

4 comments to Another new version of the ITIL Foundation Syllabus is on the way…

  • Randy Malone

    I am retired military attending IT management classes.I Just saw your video on”ITIL v3 Foundation Exam Mentor Tips”; through our resources library offered by Safari On-line. It was golden.
    Thank you for such a meticulous teaching methodology.
    In your video you suggested giving a feed back on a Mnemonics we may formulate.
    Here is one based on the ITIL 2011 Syllables on Service Strategy Process:
    Strategy Management=Standards
    Financial Management=For
    Service Portfolio Management=Seals
    Demand Management=Down
    Business Relationship Management=Below
    The Strategy processes just reminded me of the Navy Seals (The Military Special Ops Team on Submarines) whom also do their processes for combat operations from the below decks on the subs.
    Thank you again for your great sense of humor and your teaching or mentoring abilities.

  • Hi Randy!
    Thank you so much for your kind words– you just made my day! I’m so happy you found it helpful!
    And I love the mnemonic you came up with; thank you for posting it here, too. I’m sure other folks will find it helpful as they try to remember those tricky Strategy processes. (And great job updating it for ITIL 2011 and getting all of the processes in there!)
    Thanks again!

  • Rick

    hi Jill..i clicked on your Exams(12) on livelessons but i’m not seeing any exams or link to exams!!

    please send link!


  • Hi Rick–
    I’m not sure what you are looking for. Are you looking for practice exams (sample exams), or are you looking to take the real exam?

    If you’re looking to take the official ITIL Foundation Certification exam, that’s not something you can do on my website– you have to go through one of the official Exam Institutes.

    1) Either go to a Pearson Vue testing center to take it in person (just like how you’d take a Microsoft or Cisco certification exam); or

    2) You can take the exam remotely (online) as long as you have a quiet place where you can be alone and where there is a webcam that works well… because someone from the exam institute will watch you take the exam to ensure you’re not using notes or doing anything you shouldn’t be doing during the test. There are two exam institutes where you can take the exam online. You can choose between:

    1) EXIN’s “Exams Anywhere” option (, or

    2) PeopleCert’s online option ( ).

    I hope this gives you the information you need.