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By Jill Knapp, on September 9th, 2020
A few days ago I received this tweet:
@Knapp_IT Wondering when the online training on ITIL V4 would come up. Please let the community know. #ITILV4
— Akanksha Shrivastava (@Aks_Sh) July 25, 2020
And here is the news I had to report back via Twitter:
Sadly, I'm unable to offer ITIL4 training videos; . . . → Click to Read More of this Post: The sad, final word about my ITIL 4 videos. :-(
By Jill Knapp, on February 7th, 2019
Flippin’ the IV: November 2018, Washington DC. Axelos ITIL 4 Foundation Train the Trainer SessionHi, all!
I was lucky enough to be invited to attend Axelos’ ITIL 4 Train the Trainer session in Washington DC in November 2018. Hundreds of instructors applied to attend, and only about 100 were actually accepted across a few sessions worldwide. I feel . . . → Click to Read More of this Post: ITIL 4 Foundation: Train the Trainer
By Jill Knapp, on February 2nd, 2017
Are you an ITIL trainer? Do you also proctor exams? Do you struggle with calculating when to tell your exam-takers how much time they have left in an exam session? Well, your pal Jill did some mathing for you. Who loves ya? (Answer: ME.)
In this handy Excel spreadsheet, simply enter the exam start-time in the obvious box, and . . . → Click to Read More of this Post: Handy ITIL Exam Timer (It’s free!)
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation
Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management
Click the image, and watch the archived version. Runs 47 minutes.
Follow Knapp_IT on Twitter!
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