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Hi, all! Wow, it’s been a long time since I’ve updated this thing. I thought I’d pop in and give you a pretty exciting update! If you’re one of the folks who enjoyed my ITIL V3 Foundation Exam Video Mentor book/DVD set from a few years back, you’ve probably been wondering when there’d be an update. Well, I just . . .  2 comments - (Comments are closed)  ITIL 2011, ITIL 2011 Foundation Exam LiveLesson, ITIL V3 Foundation Exam Video Mentor You’ve probably heard me mention that the ITIL V3 books (originally published in 2007) had some typos and inconsistencies across the five volumes. It happens, we’re human! These books have been cleaned up and updated a bit, and a new set of books was released this summer. While this isn’t a new version of ITIL (meaning, this certainly isn’t . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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