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The downloadables are up! (Which is better than saying the uploadables are down, I suppose.) (Which they aren’t! They’re up! They’re available! And they’re ready for ya!) So head on over to my ITIL 2011 LiveLessons Page right here on my website and see what stuff I have cookin’ for you there. Some items are free, and others cost . . . Hi all! Yaaaaay! I’m so excited! As of August 6th 2015, my latest exam prep product ITIL 2011 Foundation Exam LiveLessons is available now via Pearson IT Certification and also over at Safari Books Online. I had a BLAST recording these videos this past April at Pearson’s gorgeous studio in San Francisco. I got to work with . . . Hi, all! Wow, it’s been a long time since I’ve updated this thing. I thought I’d pop in and give you a pretty exciting update! If you’re one of the folks who enjoyed my ITIL V3 Foundation Exam Video Mentor book/DVD set from a few years back, you’ve probably been wondering when there’d be an update. Well, I just . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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