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By Jill Knapp, on January 6th, 2015
Hi, all! Wow, it’s been a long time since I’ve updated this thing. I thought I’d pop in and give you a pretty exciting update!
If you’re one of the folks who enjoyed my ITIL V3 Foundation Exam Video Mentor book/DVD set from a few years back, you’ve probably been wondering when there’d be an update. Well, I just . . . → Click to Read More of this Post: Yes, there will finally be an update to the Video Mentor book!
By Jill Knapp, on March 15th, 2011
There is no excerpt because this is a protected post.
By Jill Knapp, on October 5th, 2010
I just heard today that my book, ITIL V3 Foundation Exam Video Mentor, should be on bookstore shelves by Black Friday (Nov 26), just in time for holiday shopping. If you pre-ordered it from Pearson, there’s a good chance you’ll receive it before then. If you’re interested in the online version only, that should be available earlier than Nov. . . . → Click to Read More of this Post: Where’s my book?
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Webinar Archive From Helpless Desk to
Service Desk:
10 Tips for Transformation
Click the image, and watch the archived version. Runs 47 minutes.
Psychic Powers Not Required
Balancing Demand & Capacity Management
Click the image, and watch the archived version. Runs 47 minutes.
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