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My mentor, dear friend, and Group Policy Mastermind Jeremy Moskowitz has been writing a blog post every year that provides very practical information re: how to back up your data on your home PC. Obviously your IT Department’s backup strategy is going to be very different than this, but these instructions are perfect for your non-techie friends and . . . The fine folks at BrightTalk are hosting an online summit entitled “Aligning IT With Business Objectives.” There are many fabulous presenters scheduled for that day, and I’m lucky to be among their ranks. A hot issue in my world lately is how IT provides the capacity to meet the varying demands of the business, and the two ITIL . . . Pretend you’re a Service Desk Manager and you have to choose between two people to hire: Candidate #1 is technically very sharp and experienced, but they come across as superior and condescending during support calls. They resolve a lot of tickets on the first shot. Candidate #2 is kind, bright, on-the-ball, listens well, is patient, and sees each issue . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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