Pretend you’re a Service Desk Manager and you have to choose between two people to hire: Candidate #1 is technically very sharp and experienced, but they come across as superior and condescending during support calls. They resolve a lot of tickets on the first shot. Candidate #2 is kind, bright, on-the-ball, listens well, is . . .
→ Click to Read More of this Post: Service Desk Tip – Hire The Right People
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Recently I considered refinancing my mortgage. With interest rates being so low these days, I could easily knock 2.5 percentage points off my mortgage if I refinanced. I called my mortgage company and asked for information, and I was connected to a mortage loan sales guy. He was the only human I had ever . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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