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If you already hold an ITIL V2 Service Manager certification and would like the shortest path to a V3 ITIL Expert, then the Manager Bridge class is for you. The classes will not be offered for much longer, so you need to act soon! APMG has scheduled the official retirement date of this class as June 30, 2011. . . . There is no excerpt because this is a protected post.  Enter your password to view comments. - (Comments are closed)  ITIL V3 Foundation Exam Video Mentor, Training Continuing our series on ITIL V3 Foundation Exam Tips, here are a few more things to keep in mind. You’ll need to know the difference between processes and functions. Incident Management or Service Desk? Incident Management = the process Service Desk = the function [] Which process is responsible for taking calls from end users and restoring their service . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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