On Wednesday, August 11th from 3 – 4pm Eastern Time, I’ll be participating in a BrightTalk Summit revolving around Service Desk optimization. I’m giving a free presentation called “From Helpless Desk to Service Desk: 10 Tips for Transformation” and I hope you’ll attend! You can watch it right here from my site (below), or if you don’t see an . . .
→ Click to Read More of this Post: Upcoming Service Desk Webcast – Free!
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It’s finally happened: Foundation exams for ITIL Version 2 are officially retired and no longer available to new students. And when there’s no certification to earn, training is no longer perceived as valuable by the average Joe. This makes me sad since I cut my ITSM teeth on ITIL V2; so it will always hold a dear place in . . . With the end of ITIL V2 rapidly approaching, students are asking more about getting their certifications “upgraded” to an ITIL V3 certification. Many training organizations will tell you that the fastest way to get a V3 certification is to take the ITIL Foundation Bridge. That’s true: It is the fastest. But is it worthwhile? ITIL Foundation Bridge classes . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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