As I’m sure you already know, LinkedIn is a social networking service for the business world. It allows you to connect to current, past (and potentially future) business contacts, make recommendations of their work, and participate in groups/message boards that are related to business topics you care about. (I wrote that for my mom who reads this blog but . . .
→ Click to Read More of this Post: Never thought to use LinkedIn for that…
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It’s finally happened: Foundation exams for ITIL Version 2 are officially retired and no longer available to new students. And when there’s no certification to earn, training is no longer perceived as valuable by the average Joe. This makes me sad since I cut my ITSM teeth on ITIL V2; so it will always hold a dear place in . . . With the end of ITIL V2 rapidly approaching, students are asking more about getting their certifications “upgraded” to an ITIL V3 certification. Many training organizations will tell you that the fastest way to get a V3 certification is to take the ITIL Foundation Bridge. That’s true: It is the fastest. But is it worthwhile? ITIL Foundation Bridge classes . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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