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The fine folks at BrightTalk are hosting an online summit entitled “Aligning IT With Business Objectives.” There are many fabulous presenters scheduled for that day, and I’m lucky to be among their ranks. A hot issue in my world lately is how IT provides the capacity to meet the varying demands of the business, and the two ITIL . . . If you already hold an ITIL V2 Service Manager certification and would like the shortest path to a V3 ITIL Expert, then the Manager Bridge class is for you. The classes will not be offered for much longer, so you need to act soon! APMG has scheduled the official retirement date of this class as June 30, 2011. . . . There is no excerpt because this is a protected post.  Enter your password to view comments. - (Comments are closed)  ITIL V3 Foundation Exam Video Mentor, Training |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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