Be wary when you see a guaranteed pass rate advertised! Not everyone is going to pass; Jill Knapp explains why. . . .
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 4 comments - (Comments are closed)  Exam Tips, Exams, Instructor Stuff, ITIL V3, Rants, V3 Intermediate Exams Recently I considered refinancing my mortgage. With interest rates being so low these days, I could easily knock 2.5 percentage points off my mortgage if I refinanced. I called my mortgage company and asked for information, and I was connected to a mortgage loan sales guy. He was the only human I had ever spoken with at my mortgage . . . On Wednesday, August 11th from 3 – 4pm Eastern Time, I’ll be participating in a BrightTalk Summit revolving around Service Desk optimization. I’m giving a free presentation called “From Helpless Desk to Service Desk: 10 Tips for Transformation” and I hope you’ll attend! You can watch it right here from my site (below), or if you don’t see an . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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