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Continuing in the series of Exam Tips and Tricks, here are a few ways to help my American students navigate the British English often found on the exams. Since ITIL was created in the UK, the ITIL books are written in UK English. If you speak American English, you should expect to see some differences in both language and . . . Many of my students haven’t taken an exam since high school or college, so they’re naturally a bit nervous about it. Here are a few tips and tricks for passing the exam. First off, get a good night’s sleep the night before. This will help you more than the extra hour of cramming. Take your time. You have . . . Many of my fellow freelance instructors love the convenience of teaching via an online modality (Webex, NetMeeting, Elluminate, etc.). Online classes mean that instructors can teach from their home offices, and students can take the class from anyplace with a ‘net connection. On the surface, it sounds great. Nobody pays for travel, and the instructor gets to wear . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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