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I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t! Regardless of what training company you used when you took training from me (TEK Systems, New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, . . .  6 comments - (Comments are closed)  Certification, Certifications, Exam Tips, Exams, ITIL 2011, ITIL V3, Real World Tips, Training The ITIL Foundation certification can feel like a moving target sometimes. We trainers and courseware providers especially feel this stress because we have to make sure our materials and presentations prepare our students for what they may be asked on the Foundation exams. It seems like as soon as the syllabus and exams stabilize a bit, APMG changes . . . You’ve probably heard me mention that the ITIL V3 books (originally published in 2007) had some typos and inconsistencies across the five volumes. It happens, we’re human! These books have been cleaned up and updated a bit, and a new set of books was released this summer. While this isn’t a new version of ITIL (meaning, this certainly isn’t . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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