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The fine folks at BrightTalk are hosting an online summit entitled “Aligning IT With Business Objectives.” There are many fabulous presenters scheduled for that day, and I’m lucky to be among their ranks. A hot issue in my world lately is how IT provides the capacity to meet the varying demands of the business, and the two ITIL . . . On Wednesday, August 11th from 3 – 4pm Eastern Time, I’ll be participating in a BrightTalk Summit revolving around Service Desk optimization. I’m giving a free presentation called “From Helpless Desk to Service Desk: 10 Tips for Transformation” and I hope you’ll attend! You can watch it right here from my site (below), or if you don’t see an . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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