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ABCNews.com ran a blurb about an April Fools Day joke I played on my cow-orkers when I was the Manager of Information Systems at East Valley Diagnostic Imaging in Arizona over a decade ago. It was funnier in real life, trust me. :-) var gaJsHost = ((“https:” == document.location.protocol) ? “https://ssl.” : “http://www.”); document.write(unescape(“%3Cscript src='” + gaJsHost + . . . It’s been a while since I posted anything about the progress on my book/DVD set (that’s ITIL V3 Foundation Exam Video Mentor), so here’s the latest. The book/DVD set has a total of six chapters. I set some deadlines for myself just to keep me on track. Chapter 1 is the ITIL introduction, which consists of three lessons. Was . . . Continuing our ITIL V3 Foundation test-taking tips and tricks, here’s some information about your certification: Once you pass the exam, you will have earned your ITIL Foundation Certificate in IT Service Management There is no handy set of letters you can put after your name, like PMP or MCSE, though ome people choose to write “ITIL Foundation Certified” under . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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