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I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t! Regardless of what training company you used when you took training from me (TEK Systems, New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, . . .  6 comments - (Comments are closed)  Certification, Certifications, Exam Tips, Exams, ITIL 2011, ITIL V3, Real World Tips, Training Hi all! Yaaaaay! I’m so excited! As of August 6th 2015, my latest exam prep product ITIL 2011 Foundation Exam LiveLessons is available now via Pearson IT Certification and also over at Safari Books Online. I had a BLAST recording these videos this past April at Pearson’s gorgeous studio in San Francisco. I got to work with . . . Hi, all! Wow, it’s been a long time since I’ve updated this thing. I thought I’d pop in and give you a pretty exciting update! If you’re one of the folks who enjoyed my ITIL V3 Foundation Exam Video Mentor book/DVD set from a few years back, you’ve probably been wondering when there’d be an update. Well, I just . . . 2 comments - (Comments are closed) ITIL 2011, ITIL 2011 Foundation Exam LiveLesson, ITIL V3 Foundation Exam Video Mentor |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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