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I get calls and emails all the time from former students who have lost their ITIL Foundation certificate, and need a copy quickly. I wish I could get it for you, but I can’t! Regardless of what training company you used when you took training from me (TEK Systems, New Horizons, ProTech, BridgeView, Knowledge Peak, Pultorak and Associates, . . .  6 comments - (Comments are closed)  Certification, Certifications, Exam Tips, Exams, ITIL 2011, ITIL V3, Real World Tips, Training Continuing our series on ITIL V3 Foundation Exam Tips, here are a few more things to keep in mind. You’ll need to know the difference between processes and functions. Incident Management or Service Desk? Incident Management = the process Service Desk = the function [] Which process is responsible for taking calls from end users and restoring their service . . . Continuing in the series of Exam Tips and Tricks, here are a few ways to help my American students navigate the British English often found on the exams. Since ITIL was created in the UK, the ITIL books are written in UK English. If you speak American English, you should expect to see some differences in both language and . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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