Continuing our series on ITIL V3 Foundation Exam Tips, here are a few more things to keep in mind.

You’ll need to know the difference between processes and functions. Incident Management or Service Desk? 

Incident Management = the process Service Desk = the function

[] Which process is responsible for taking calls from end users and restoring their service . . .
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Continuing in the series of Exam Tips and Tricks, here are a few ways to help my American students navigate the British English often found on the exams.

Since ITIL was created in the UK, the ITIL books are written in UK English. If you speak American English, you should expect to see some differences in both language and . . .
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Many of my students haven’t taken an exam since high school or college, so they’re naturally a bit nervous about it. Here are a few tips and tricks for passing the exam.

First off, get a good night’s sleep the night before. This will help you more than the extra hour of cramming.

Take your time. You have . . .
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